Messages

In the left menu of the dashboard you will find "Messages". You could think of this as a backup of all messages submitted through contact forms on the website. So these are messages from visitors to the website.

How does the contact form work?

A contact form could be placed on each page of the website. By default, there is a general contact form on the Contact page. But there may be a reason to place a form in other places on the Web site. E.g. if you want to give the visitor the opportunity to request more information about something or to ask questions about a specific subject, e.g. a vacancy.

Per contact form, the following things can be set:

• To whom should the message be sent? So to which mail address will the information entered by the visitor be sent (= addressee)?
• What subject should be sent along with the mail to the addressee (mail subject)?
• Should the visitor who completed the form receive a confirmation email? If yes:
• What subject should be included in the confirmation email (mail subject)?
• What message should be sent along with the confirmation email?
• Should the completed data be included in the confirmation email?

More information on setting up a contact form can be found in the Elements > Contact Form section.

Each submitted form will appear in Messages in the dashboard, regardless of the chosen settings of the contact form. So you always have an up-to-date overview of submitted messages here. However, the principle is that these messages are processed from the mail set as recipient of the form.

If there is no mail address set to which the form should be sent, it will be automatically mailed to the mail address set in Site settings. See the Site settings section.

Manage messages

You can view and manage messages from the messages inbox in the dashboard.

View

You can search the message overview using the magnifying glass at the top right of the overview. Once you have found the message you want to view, click on that message. A screen will open with all the information about that message. From top to bottom you will see:

• To: The mail address this message was sent to. This is the mail address set as recipient in the relevant contact form.
• Subject: The mail subject that is sent with the message. This is the subject that is set by the corresponding contact form.
• Message content: The fields contained in the contact form (e.g. 'name', 'phone number'), incl. the information entered by the visitor for each field.
• Sent at: The date the form was completed and sent.
• Sent from: This contains the slug (e.g. /contact) of the page where the form was completed. So in the case of the example below, this is the contact page of the website, which has the slug /contact in the url. 

Delete

You can clean up the message overview as you wish. Select the messages you want to delete by checking the check mark in the first column. Then click 'Row actions' at the top right of the overview and select 'Delete messages'. A pop-up will now appear asking 'Are you sure you want to delete these messages? This cannot be undone!' If you are sure, click 'Yes'. The message will be removed from the message overview.